Our standard despatch time is between 1 to 3 working days. Please note that we are unable to despatch orders on weekends or on bank holidays.

Despatch times above are for in-stock products only. The shipment date for items on pre-order will be clearly marked on each product page and confirmed via e-mail once your order has been placed. Made-to-order items will be despatched within the window written on each product page and confirmed once your order has been placed. Once your order has been dispatched, you will be sent tracking details, which will allow you to track your order with the designated delivery provider.

All shipments are sent via UPS.

If you need anything urgently, please do get in touch and we will do our best to accommodate you where we can. 

Next day delivery in the UK, or Same day delivery within London are available but will incur an additional cost. Please note that we are unable to deliver during weekends or on bank holidays.

Shipping costs depend on location.

Standard delivery (3-5 days) in the UK is priced at £10 for all orders under £300. All orders above £300 qualify for free shipping.

Shipping to Europe and the U.S is free and all orders are inclusive of taxes and import duty. 

Shipping to all other destinations are priced at £30 and are exclusive of import duty. Those other international shipments may incur import or customs fees on entry into the destination country. We do not cover these duties and taxes, which therefore are the responsibility of the receiver. Unfortunately, we have no control over those charges and cannot predict their amount. Please contact your local customs office for further information prior to placing an order. Please note that we do not have the ability to declare a different value when shipping your order.

Custom & import duty are included for all orders shipping to the UK, US and Europe.

Shipping to all other destinations are exclusive of import duty. Those other international shipments may incur import or customs fees on entry into the destination country. We do not cover these duties and taxes, which therefore are the responsibility of the receiver. Unfortunately, we have no control over those charges and cannot predict their amount. Please contact your local customs office for further information prior to placing an order. Please note that we do not have the ability to declare a different value when shipping your order.

If you should wish to modify or cancel an order, please contact us immediately via email at info@studiodeve.com. If your order has not yet been processed or shipped we will be able to accommodate changes.

If your order has already been processed, you will need to follow our returns procedure once you have received your order. You are able to return an item within 14 days of purchase. However, please note that we are unable to accept returns for made-to-order items and earrings.

If you should wish to return your item, please request a return authorisation number by emailing info@devestudio.com and quote your order number and the item’s name, within 14 days of the initial delivery date.
The item returned must be in the same condition it was received in: in its original packaging, unused, unworn and undamaged.
Unfortunately, made-to-order items are not eligible for return. For hygiene reasons, earrings are also ineligible for returns. Please note that we do not cover the cost of returning an item. Return shipping fees are the responsibility of the customer.

Sterling silver 925 is an alloy made from 92.5% pure silver, desirable for both its lustre and resilience.

As with all silver, sterling silver 925 inevitably tarnishes through time as it is reactive to moisture and oxidising agents in the air. However, this natural wear should not be a cause for concern, only adding to the well-loved appearance of a piece over time.

To help protect them, avoid wearing silver pieces in water and ensure that jewellery is put on as a finishing touch after the application of fragrances and other chemical products. On days that you are not wearing your piece, keep it in its pouch.

If you should wish to clean your piece, gently wash in warm water mixed with a few drops of mild dishwashing soap, before buffing dry with a soft cloth. Additionally, a silver polishing product or cloth can be used. After cleaning, keep your jewellery in a cool, dry place to prevent excess tarnish.

Not to be confused with gold plate, jewellery may only be classified as gold vermeil if a minimum coating of 14k gold is applied to sterling silver in a thickness of 2.5 microns. Our gold vermeil pieces are crafted by plating sterling silver 925 with 18k gold.

Because we care about the environment and others’ wellbeing and, simply, because it is right, we have committed to only using RJC approved gold when plating our pieces. "RJC approved" is an assurance label certifying that companies handle and trade gold in a way that is fully traceable and responsibly sourced.

As it is a coating, gold vermeil will gradually tarnish through exposure to oxidising agents. Put on gold vermeil pieces as a finishing touch, after perfume and other products and avoid water and harsh chemicals when wearing them. Keep gold vermeil pieces stored in their pouch and separate from other jewellery when unworn to avoid excess wear to plated surfaces.

To clean, gently wash gold vermeil pieces in warm water mixed with a few drops of mild dishwashing soap. Rinse thoroughly and leave to dry well on a soft cloth before returning the piece to its pouch for storage. Additionally, a soft or non-abrasive jewellery cloth can be used to gently rub the surface in a circular motion to clean. However, silver polishing cloths should be avoided as they may damage the plating.

We have partnered with Finematter to offer both repair and replating services. You can access these services via our repair portal here. If the repair necessary is due to a faulty product, please contact info@studiodeve.com prior to visiting our portal.