Our standard despatch time is 1–3 working days. Please note that we are unable to despatch orders on weekends or bank holidays.

Despatch times apply to in-stock products only. The expected shipment date for pre-order and made-to-order items will be shown on the relevant product page and confirmed by email once your order has been placed.

Once your order has been despatched, you will receive tracking details by email.

All orders are sent via UPS and are fully trackable.

If you need your order urgently, please get in touch and we will do our best to accommodate you where possible. Next-day delivery within the UK and same-day delivery within London may be available at an additional cost.

Please note that we are unable to despatch orders on weekends or bank holidays.

UK delivery is £10 for orders under £200 and complimentary for orders of £200 or more.

U.S. delivery is $25 for orders under $300 and complimentary for orders of $300 or more.

European delivery is €25/£25 for orders under €300/£300 and complimentary for orders of €300/£300 or more. Please note that we are currently unable to ship to Portugal or Switzerland due to local hallmarking regulations.

Shipping to all other destinations is £30.

Duties and taxes are included for orders shipping to the UK, U.S. and Europe. Please note that we are currently unable to ship to Portugal or Switzerland due to local hallmarking regulations.

Orders shipping to all other destinations exclude import duties and taxes and may incur customs charges on entry into the destination country. These charges are the responsibility of the recipient. Unfortunately, we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information prior to placing an order.

Please note that we are unable to declare a different value when shipping your order.

If you should wish to modify or cancel an order, please contact us immediately via email at info@studiodeve.com. If your order has not yet been processed or shipped we will be able to accommodate changes.

If your order has already been processed, you will need to follow our returns procedure once you have received your order. You are able to return an item within 14 days of purchase. However, please note that we are unable to accept returns for made-to-order items and earrings.

If you should wish to return your item, please request a return authorisation number by emailing info@studiodeve.com and quote your order number and the item’s name, within 14 days of the initial delivery date.
The item returned must be in the same condition it was received in: in its original packaging, unused, unworn and undamaged.
Unfortunately, made-to-order items are not eligible for return. For hygiene reasons, earrings are also ineligible for returns. Please note that we do not cover the cost of returning an item. Return shipping fees are the responsibility of the customer.

Sterling silver 925 is an alloy made from 92.5% pure silver, desirable for both its lustre and resilience.

As with all silver, sterling silver 925 inevitably tarnishes through time as it is reactive to moisture and oxidising agents in the air. However, this natural wear should not be a cause for concern, only adding to the well-loved appearance of a piece over time.

To help protect them, avoid wearing silver pieces in water and ensure that jewellery is put on as a finishing touch after the application of fragrances and other chemical products. On days that you are not wearing your piece, keep it in its pouch.

If you should wish to clean your piece, gently wash in warm water mixed with a few drops of mild dishwashing soap, before buffing dry with a soft cloth. Additionally, a silver polishing product or cloth can be used. After cleaning, keep your jewellery in a cool, dry place to prevent excess tarnish.

Not to be confused with gold plate, jewellery may only be classified as gold vermeil if a minimum coating of 14k gold is applied to sterling silver in a thickness of 2.5 microns. Our gold vermeil pieces are crafted by plating sterling silver 925 with 18k gold.

Because we care about the environment and others’ wellbeing and, simply, because it is right, we have committed to only using RJC approved gold when plating our pieces. "RJC approved" is an assurance label certifying that companies handle and trade gold in a way that is fully traceable and responsibly sourced.

As it is a coating, gold vermeil will gradually tarnish through exposure to oxidising agents. Put on gold vermeil pieces as a finishing touch, after perfume and other products and avoid water and harsh chemicals when wearing them. Keep gold vermeil pieces stored in their pouch and separate from other jewellery when unworn to avoid excess wear to plated surfaces.

To clean, gently wash gold vermeil pieces in warm water mixed with a few drops of mild dishwashing soap. Rinse thoroughly and leave to dry well on a soft cloth before returning the piece to its pouch for storage. Additionally, a soft or non-abrasive jewellery cloth can be used to gently rub the surface in a circular motion to clean. However, silver polishing cloths should be avoided as they may damage the plating.

We have partnered with Finematter to offer both repair and replating services. You can access these services via our repair portal here. If the repair necessary is due to a faulty product, please contact info@studiodeve.com prior to visiting our portal.