1 – DELIVERY METHODS & COSTS
Standard (3-5days) delivery in the UK is priced at £10. All UK shipments are sent via DHL. If you need anything urgently, please do get in touch and we will do our best to accommodate you where we can. Next day delivery in the UK, or Same day delivery within London will incur an additional cost. Please note that we are unable to deliver during weekends or on bank holidays.
Our international delivery fees are listed below:
Rest of the world: £30
All our international's shipments are sent via DHL and are fully trackable. Please note, international shipments may incur import or customs fees on entry into the destination country. We do not cover these duties and taxes, which therefore are the responsibility of the receiver. Unfortunately, we have no control over those charges and cannot predict their amount. Please contact your local customs office for further information prior to placing an order. Please note that we do not have the ability to declare a different value when shipping your order.
2 – DESPATCH TIME
Our standard despatch time is between 1 to 3 working days. Please note that we are unable to despatch orders on weekends or on bank holidays.
Despatch times above are for in-stock products only. The shipment date for items on pre-order will be clearly marked on each product page and confirmed via e-mail once your order has been placed. Made to order items will be despatched within the window written on each product page and confirmed once your order has been placed.
Once your order has been dispatched, you will be sent tracking details, which will allow you to track your order with the designated delivery provider.
3 – PRE-ORDERS
In order to be sustainable and to not overproduce, we operate mostly on a pre-order system, which allows us to forecast our sales and therefore only produce what we know we’ll sell, therefore reducing waste.
Items available for pre-order appear with the option “Pre-order” under each product description. The estimated delivery window for each item is located on the product page, beneath the description. When purchasing an item available for pre-order, you will be charged immediately and will be sent an order confirmation, highlighting the estimate delivery window. Once your pre-order ship, you will receive a shipping confirmation with tracking information.